With such a large amount of air freight carriers to choose from, it can be a daunting task to find the one that is right for you and your company. When it comes to expedited ground and air freight, there are some items you should prioritize first and foremost. First is a dedicated customer service team, second is an experienced operations staff, and finally you should find one with door to door capabilities. In this post I will go through each and explain the importance one by one.
Dedicated Customer Service Team
It is obviously a popular line to say you have dedicated customer service, but not all service teams or reps are created equal. For example, how many times have you been on hold with a customer service rep from FedEx or UPS or an air cargo company who has no idea who you are or what your product is except for a reference number? While this is customer service, it may not be what you are looking for when it comes to your expedited ground or air freight shipment. Often times these shipments carry a large amount of importance for your company. At ExpeditedFreightQuote.Com we provide one point of contact 24/7 customer service with a representative who has at least 10 year of experience in the air freight industry. This person is available at any time and on any day of the week to provide you with updates throughout the life of your shipment. While you may think you have to pay an arm and a leg for this type of service, it is provided as a value add at no cost to your company with a commitment to still provide the most competitive pricing in the transportation industry. When dealing with expedited shipments, I can not understate the importance of a dedicated representative.
Experienced Operations Staff
In addition to a strong customer service team, it is important to have a knowledgeable operations staff to route your shipments correctly. This is important to give you the most economical route while also ensuring your shipment is delivered on time, every time. There are many times that second day air shipments can be delivered via a ground option. Without years of experience, you may be overpaying for air freight when it can be delivered via a ground option. It is also important to know which equipment is necessary for your specific shipment and what service level is required with the airline to ensure service. It is also important to know what airports are busy when, and alternatives in case something should go wrong. These little details are what separates some shipments from delivering while others to be delayed. At ExpeditedFreightQuote.Com we have some of the most experienced operators in the industry to ensure your shipments are delivered on time at the most competitive price. While many expedited carriers will charge a lot because they know companies are desperate, it is our philosophy to earn your long term trust by providing the best option at the right price.
Door to Door Capabilities
Finally, it is important to work with an expedited shipping company who has true door to door capabilities. If you only have a local cartage agent or an air freight forwarder who only handles airport to airport deliveries, it really doesn’t do your specific shipment much good and can just cause increased headaches at different stages of your delivery. With relationships built over decades. ExpeditedFreightQuote.Com has door to door delivery capabilities via ground to every zip code in the USA, Canada, and Mexico and International door to door air freight capabilities to more than 120+ countries worldwide.
Price is always a driving factor in business decisions, but for your expedited ground and airfreight shipments you should really follow the above rules over rate comparisons. In the long run this will save you on cost and build a carrier relationship built on trust. If you have ground or airfreight shipments, reach out to me today at firstname.lastname@example.org or my direct line 949-536-6135 and we can begin the dialogue.
By: Erik Bendiksen- Senior Account Executive- ExpeditedFreightQuote.Com